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Refund policy

Our goal at Audecook is for you to be content with your purchase. Within 30 days of purchase, you may return any items you're unhappy with for a complete refund, no questions asked.

Return and Refund Authorization:

Items may be returned for a refund within 30 days of the date of purchase.
Products must be in original condition with all labels and packaging intact.
You cannot return anything that have been worn, cleaned, used, or altered.
Customized or personalized products, pre-ordered products, special offers or gift cards cannot be returned or refunded.
How to return the item:
To return an item, please contact our Customer Service Team at support@audecookpot.com within 30 days of receiving your order. We will issue you a return authorization number as well as instructions on how to return the item. Please keep in mind that things must be returned in their original packing and in the same condition as when you received them.

Should your return request be accepted, we'll send you a return mailing label and instructions. Items returned to us before receiving a refund will not be accepted.

Any return-related inquiries can be sent to us at support@audecookpot.com

Damages and issues:
Please check your order when it arrives and let us know right away if anything is broken, damaged, or defective so we can look into it and make it right.

Customized or personalized items:
Please note that custom-made and custom-made products cannot be returned or refunded unless they are defective or damaged. We pride ourselves on creating bespoke and personalized items to suit your unique style and taste. If you have any questions about bespoke or personalized products, please contact our customer service team at support@audecookpot.com to discuss your options

Return Shipping Fee:
If the product is defective or if the return is voluntary, the customer will not be charged for return shipping.

Restocking fee:
No restocking fee.

Only things that were harmed or defective because of our error will be exchanged. Sadly, we are unable to swap for a different/new color, size, or brand.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@audecookpot.com.

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